Complaints Policy

1. General Provisions

This complaints policy governs the method and conditions for complaining about services provided under the paid subscription (Premium) on the Psychollog.cz platform (hereinafter referred to as 'Service').

2. Subject of Complaint

A complaint can be filed if the paid Service does not correspond to the features and functions described in the Terms and Conditions and on the Service's website.

The subject of a complaint may particularly be the demonstrable technical unavailability of paid functions for a significant period, not caused by the User or circumstances on their part (e.g., internet connection failure).

3. How to File a Complaint

The User is obliged to file a complaint without undue delay after discovering a defect, via email to the address:

• User's identification data (email used for registration).
• A detailed description of the claimed defect and the time it occurred.
• Proof of payment for the subscription (e.g., confirmation from the payment gateway).

4. Deadlines and Complaint Resolution

The Operator undertakes to resolve the complaint no later than 30 days from its receipt.

In the case of a justified complaint, the User will be provided with reasonable compensation, for example, an extension of the subscription for the period of the Service's unavailability, or in justified cases, a refund of a proportionate part of the paid subscription.

5. Final Provisions

This complaints policy is an integral part of the Terms and Conditions.